An experienced instructor and writer, Lisa has taught writing and language skills to adult learners in both corporate and academic environments, in online, classroom, and blended learning formats.  Her business writing background encompasses technical language skills, a flexible writing style, and the ability to edit a wide variety of materials for clarity, content, correctness, and ease of expression.  She has specialized experience in writing and editing Federal and state government proposals.  Lisa also has strong supervisory skills and extensive experience in document management and production, including managing the proposal development process.

March 2007 to Present

Instructor/Course Designer

EEI Communications

·         Write and teach courses in proposal development and other types of business writing.

·         Participate in business development and course design meetings with EEI executives and clients.

January 2000 to Present

Adjunct Professor

University of Maryland University College

• Taught more than 60 credit hours, including technical writing, proposal writing, writing for managers, creative writing, sentence skills, basic composition, advanced composition, text editing, and research/expository writing.
• Received online teaching certification with a special commendation from the instructor in 2000. 
• Helped design the online syllabus for a senior level online creative writing course.
• Taught one of the first two offerings of a newly developed online sentence skills class.

June 1999 to August 2006

ESI International

Final Title:  Director, Editing/Acting Director, Document Design

The Editing Department consisted of two senior editors, three editors, one editorial specialist, and a variable number of contractors.  The Document Design Department consisted of four document designers, two graphic designers, and one database specialist.  The departments worked together to edit course manuals and visuals, storyboards for online courses, text books, CD-ROMs, and presentations and to prepare them for production.

·         Lead a cross-functional team to redesign ESI course materials.

·         Managed daily operations, workload, special projects, and customer relations. 

·         Hired personnel, determined raises and bonuses, and conducted reviews.

·         Created formalized job descriptions.

·         Implemented work and time tracking systems, both manual and web-based.

·         Cross-trained all editors on all curricula.

·         Implemented the use of customer feedback forms.

·         Developed a new position (editorial specialist) to improve turnaround time on minor course revisions.

·         Rectified serious tardiness and work quality issues.

·         Organized the departments’ filing systems.

·         Created file naming conventions for noncoursework materials.

·         Created time and cost estimating guidelines for course development and business development staff to use in working with clients.

·         Participated in developing the division’s intranet site.

·         Developed and taught several successful internal training classes:

o   “Power Up Your Pen:  Better Business Writing For Everyone”

o   “Beyond Better Business Writing”

o   “Effective Email for Everyone”

o   “Fall Back to Basics” (eight-week grammar review)

September 1998 to December 1999

Adjunct Professor

PG Community College, Southern Maryland Community College, and George Mason University

• Taught semester-long courses including basic composition, business writing, and marketing writing.

April 1995 to June 1999

Lead Business Writer, Proposal Development Center (PDC)

Andersen Consulting (Accenture)

·         Edited high-visibility Federal and state government proposal development efforts, primarily for PeopleSoft Implementations and Y2K services.

·         Worked closely with graphic designers, word processors, and proposal coordinators.

·         Crafted and taught two language skills courses for the Arthur Andersen Executive Assistant Professional Development curriculum. 

·         Served as the PDC’s interim director, overseeing all PDC output and supervising an 11-person staff. 

March 1994 to April 1995

Writer/Editor

KRA Corporation

·         Wrote correspondence, brochures, and corporate capabilities documents.

·         Coordinated proposal development efforts for federal government clients, especially agencies within the Department of Health and Human Services, including The National Institutes of Health.

·         Edited technical documents such as reports, questionnaires, resumes, and manuals. 

·         Coached new staff members and trained junior proofreading staff on technical language skills.

February 1989 to March 1994

Editor/Proofreader

Arthur Andersen & Co.

·         Wrote, edited, and proofread a variety of technical documents.

·         Coordinated the department’s work flow.

·         Explained technical language issues to the department’s customers.

·         Trained proofreaders and provided individual tutoring to staff members interested in strengthening their language skills. 

·         Developed and presented a series of classes on comma usage, style, general punctuation, and proofreading techniques.

Education

·         M.A., Fiction Writing, The Johns Hopkins University, 1998

·         B.S., Journalism, The University of Maryland, College Park, 1988

Training

·         Intro to HTML, The Writer’s Center, Bethesda, MD, 2001

·         Management Skills for New Managers, AMA,  2001

·         WebTycho (online instruction) Certification, University of Maryland, University College, Spring 2000

·         The Art of Feedback, UMUC, 2002

·         Handling Difficult Students in Online and Face-to-Face Classes, 2002

·         On the Fast-Track, U.S. Chamber of Commerce, 1997

·         Connective Leadership, U.S. Chamber of Commerce, 1997

·         Deepak Chopra's Seven Spiritual Laws of Success, U.S. Chamber of Commerce, 1996

·         Counseling and Listening Skills, Andersen Consulting, 1996

·         Dealing With Difficult People, Andersen Consulting, 1996

·         Team Development, Andersen Consulting, 1995

·         Mentoring, Andersen Consulting, 1995

·         Stress Management, Arthur Andersen, 1992

·         Time Management, Andersen Consulting, 1991